Network and IT Job Request Procedure and Form Download


Procedure:

  • No job will be done prior to an Authorized Job Request Form being submitted outlining the nature of the problem.
  • Complete the form online, or print it and complete the form.

Click here to download a Job Request Form

If requested, an estimate of the time and cost to do the job or an estimate of time to complete the job can be supplied. If an estimate is required, check off 'estimate required' at the bottom of the form.

    • Please note that while we will do our best to supply an accurate estimate, when dealing with computers, hidden issues can arise. Should we discover that the job will require more time, the job requester will be notified and requested to authorize the additional charges and continuation of the job.
    • No verbal quotes will be given.
    • No estimates will be given or other jobs done while on site to do another job.
    • Technical Services staff must be given time to review the job fully prior to giving an estimate. 
    • Once a time estimate is given and it exceeds what the requester anticipated, a meeting should be arranged with the network/IT office to discuss the job in more detail and set out a project plan/timeline/priority list which should be outlined on the Work Order Form.
  • If you do not have signing authority, take or email the completed form to your supervisor or person from group with signing authority. Your supervisor or authorized designate should review the job request, fill in the account information to where the job will be billed to and sign the form for you.
  • Drop the printed form off to the Network/IT office in WB260. If no one is there, slip the form under the door.
  • If the form is completed online and emailed to the supervisor or authorized designate, the supervisor can authorize the job by emailing the form directly to the Network/IT office: IT (joanne.mcclintock@utoronto.ca) or Network (daniel.tomchyshyn@utoronto.ca) with a statement in the email that the work has been authorized.
  • Once a Job Request Form is submitted, it will be put in the job queue and done in order of submission.
  • Please note that all jobs will be done on a first come/first serve basis unless the job is deemed to be an 'Emergency' by the Network/IT office.
  • Someone from the Network/IT office will contact you with any questions they may have about the job and to schedule a time with you to do the job if needed.