Network/IT Support

The Department's Network Administrator (Dan Tomchyshyn) and Computer Support Specialist (Joanne McClintock) are located in WB260 and can be reached at 416-978-1144. 

No job will be done prior to an Authorized Job Request Form being submitted outlining the nature of the problem. 

Network Support: (Dan Tomchyshyn)
(Department Base Infrastructure Service)

  • Department’s network/server maintenance and expansion strategies
  • Network user connection and interface within University and outside University
  • Base connectivity of Ethernet to faculty, staff, and student offices and labs to Department network
  • Baseline network security
  • Secure building UTOR wireless access points
  • Connectivity/maintenance of Administrative Systems to ROSI, FIS, SAP
  • Automated backup system for administrative staff and faculty registered as users
  • Preliminary setup of UTOR Email service for faculty and staff
  • Maintenance of Department’s Email lists
  • Network safety audit
  • Department’s Intranet System for centralized central calendar, contact list, resource sharing, room bookings
  • Building Security – maintenance and programming of swipe door locks
UG Lab Instrumentation: (Dan Tomchyshyn)
(Department Base Infrastructure Service)
  • Data acquisition
  • Network connectivity
Support for Research Lab Computers and Instruments: (Dan Tomchyshyn)
(Billable to faculty member research account @ $50/hr Internal and $80 University Rate)
  • Initial project consultation @ no charge (max 30 minutes)
  • Wireless networking setup
  • Hardware & software installs & maintenance, licensing (Matlab, Labview, etc.)
  • Data acquisition, data analysis
  • Instrument development and networking
  • Note - will not do electrical repairs to computers or instruments. These repairs must be done by a qualified electrician.
General Department IT Support: (Joanne McClintock)
(Department Base Infrastructure Service)
  • Computer (PC/Mac) support - Provide training and support: including computer consultation, hardware & peripherals & software installs & maintenance, virus prevention, & installation of latest hardware/software patches for:
    • Administrative staff
    • Senior Lecturers
    • UGrad/Grad Course Support
    • UGrad Computer Lab Support (WB216)
  • Media support:
    • Hardware & software installs & maintenance of Department media projector/computers
    • Assistance and training to faculty, staff and students on projector/computer setup (OSM classrooms are serviced by OSM only) and web/teleconferencing assistance for Department events.
    • Maintenance of UG media computers/projectors. Assistance with setup of UG media computers/projectors is done by the Undergraduate Laboratory Technician (Gelareh Bankian-Tabrizi) only located in WB207.
  • Department computer hardware/software audit
  • Department Website/Wiki:
    • Advise and consult with the External Relations Office as needed with Department website (WordPress)
    • Maintain and keep up-to-date the Department Intranet (WIKI) including but not limited to:
    • Update existing pages as needed
    • Insert new pages as needed
    • Document and update guidelines on software and hardware for end-users
    • Purchasing and download information for software, hardware and peripherals
    • Write and keep up-to-date general FAQs
IT Support for Faculty, Graduate Students, PDF’s and Research Staff: (Joanne McClintock)
(Billable to faculty member research account @ $50/hr Internal and $80 University Rate)
  • Computer (PC/Mac) support:
    • Initial computer consultation @ no charge (max 30 minutes).
    • Training and support for hardware, peripherals & software installs, maintenance, and repairs
    • Virus prevention - installation of software & patches on office computers (preliminary install only at no charge)
  • Research Website or Wiki: Initial Setup Assistance
    • Provide UofT WordPress website software template and/or Dept Wiki software templates
    • Provide login access as assigned by faculty member
    • Provide training on how to use website/wiki software templates and maintain content
    • Note: only UofT WordPress website software/templates and Dept Wiki software/templates are supported
  • Media Support:
    • Projector/computer setup and web/teleconferencing assistance for all research events
    • Note: OSM classrooms are serviced by OSM only